成都金钥匙:用心极致的背后,总是好甜

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#我在路上#从肩负金钥匙徽章的那一刻起,

我秉承着“先利人,后利己”的价值观;

我用心极致,每时每刻留意着细节服务,创造“满意加惊喜”;

我一直走在以“客人的满意加惊喜中找到自己的富有人生”为目标的道路上,坚持到底......

环球中心天堂洲际大饭店金钥匙陈远彬先生

2014年的9月后,Mr.& Mrs.Tan在2015年8月27日再次下塌成都环球中心天堂洲际大饭店在每一次的出行前,65岁的Mrs. Tan 都会提前发邮件告知环球中心天堂洲际大饭店金钥匙陈远彬,对于他们的到来,金钥匙陈远彬都会用心极致地为他们做出计划与接待安排。

考虑到客人只会英文以及年龄比较大,而且这次客人带着她的朋友来入住酒店,金钥匙陈远彬为客人提前安排了英文比较好的礼宾部员工陈慈垣Roland,从客人一下飞机就开始了全程的接待,另外为了给客人更好的入住体验,金钥匙陈远彬找到饭店优悦会经理为客人免费升级为套房。饭店餐饮部总监也非常支持,帮助陈远彬为客人精心准备欢迎点心。

当客人来到饭店大堂时,金钥匙陈远彬在酒店正门口热情的接待了他们,并且细心为他们之后成都之行做好一切安排,亲自为客人安排叫醒服务以及其他的各种服务。在接待客人到达房间后,客人说:“真好!我给大家都带来了好多的美国小礼物。”,然后客人悄悄对金钥匙陈远彬说:“我还专门为你挑了一盒巧克力。顿时就觉得用心服务的背后,巧克力真的好甜

退房之后,金钥匙陈远彬再次客人发邮件回访他们的入住体验,并欢迎客人下次再来,Mr. & Mrs Tan都表示对此次的服务非常的满意。

邮件内容:

Sent: Sun, Aug 30, 2015 11:19 pm
Subject: Greeting from your Jim, InterContinental Concierge Chengdu Global Center

Dear Mrs. Lisa M. Tan

Thanks for your coming back and stay with us again! I tried to call you last night, but it was failed due to heard you were in the shopping mall with Rolland, I hope you were enjoy your Chengdu time and could offer more positive comments to improve our service quality. Hope to see you soon, Mr.& Mrs. Tan

Regards

Your Chengdu friend:

Jim Chen| Chef-Concierge


Sent: Tue, Sep 1, 2015 3:01 pm
Subject: Re: Greeting from your Jim, InterContinental Concierge Chengdu Global Center

Dear Jim: First and foremost, I'd like to extend our sincere appreciation and gratitude for the very warm welcome and greetings bestowed upon us (including the Galvises). Surely, we'll be back. Your hotel is our Summer-Resort Gateaway place. Everything is in there - shopping, swimming, and truly the most attractive is your excellent customer service. Kindly extend our thanks to Roland Chen - he's a very intelligent, kind, a real gentleman who knows his job well-done. A highly recommendable lad. A family of four are planning to spend summer at your hotel next year after hearing and learning this magnificent place - InterContinental Global Center.

Kind regards to everyone,

Lisa M. Tan and Magtangol R. Tan


金钥匙,总是用心极致,给您满意加惊喜!



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