酒店前厅的英语服务短语，你还只会说May I help you吗？

预订房间

A：Good morning. This is room reservation. May I help you?

早上好，这是客房预订部，能为您效劳吗？

B：Well, I’d like to reserve a room.

我想预订一个房间。

A：Which date would that be?

请问要订哪天的？

B：From May 15 to 17.

从5月15日到17日。

A：How many nights will you be staying?

请问要住几晚呢？

B：Three nights.

3个晚上。

A：What kind of room would you prefer, a double or a twin room?

您喜欢什么样的房间，是一张双人房的还是两张单人床的房间呢？

B：A twin room, please.

我要一间两张单人床的房间。

A：Could you hold the line, please? I’ll check if there’s a room available for those dates. Thank you for waiting, madam. We have a twin at RMB 800 yuan and RMB 980 yuan. Which would you prefer?

请别挂断好吗？我要查查那几天有没有空房。小姐，让您久等了。我们有800元和980元的两张单人床的房间，您喜欢哪一种？

B：I will take the one at RMB 800 yuan.

我要订800元的。

A：Certainly, May I have your name, please?

好的，请告诉我您的全名，好吗？

B：Yes, it’s Hellen

好的，我的名字叫海伦。

A：Can you tell me how to spell that, please?

请告诉我怎么拼好吗？

B：H，E，double L，E，N

H,E,两个L,E,N

A：Miss Hellen, May I have your phone number, please?

海伦小姐，请给我您的电话号码好吗？

B：Yes, the number is 0769-6188888.

好的，号吗是0769-6188888

A：0769-61888888. Is this your company number?

这是您公司的电话号码吗？

B：Yes.

是的。

A：I’d like to confirm your reservation. A twin room at RMB 800 yuan for three nights from May 15 to 17. My name is Steve and we look forward to serving you.

我要再确定一下您的预订。您要一间两张单人床的双人房间，每晚是800元。从5月15日至17日三晚。我叫史蒂夫，期待为您服务。

B：Thank you.

谢谢您。

A：You are welcome.

不用客气。

总机-接听外线电话

A：Good morning, This is Meng Jiang Hotel, May I help you?

早上好，这是梦江大酒店，有什么可以帮到您

B：Good morning, I’d like to speak to Mr. Brown.

早上好，我想请布朗先生听电话。

A：Is he a hotel guest, sir.

先生，他是酒店的客人吗？

B：Yes .

是的。

A：How do you spell his name, please?

请问他的姓名怎么拼？

B：B，R，O，W，N

B, R, O, W, N

A: Just a moment, please. I’ll check it for you ……

Thank you for waiting, sir. I’ll connect you with him.

请稍等，我帮您查查看……让您久等了，先生。我帮您接通。

接待处-住宿登记手续

A：Good morning, madam. Can I help you?

早上好，我能为您效劳吗？

B：I have a room reserved in your hotel.

我在你们酒店预订了一个房间。

A：What’s your name and reservation number?

请告诉我您的姓名？

B：It’s Fanny Cook.

我叫芳妮库克。

A：Just a moment, please …… Yes, Miss Cook. You have a suite from May the 15 to 17, and the number is 1010, Right?

请稍等……是的，库克小姐，您预订一个套间，房号是1010，时间是5月15日到17日，对吗？

B：No mistake. Can I check in now?

没错。我现在可以登记入住了吗？

A：Of course. May I see your passport?

当然。可以看一下您的护照吗？

B：Here you are .

给你。

A：Please fill out this registration card and I’ll get a page for your baggage right away.

请填写好这张入住登记卡，我立刻为您安排一个待应帮您提行李。

B：Ok. By the way. What’s the rate for my suite?

好的，顺便问一下，我的套房租金是多少：

A：It’s RMB1513 yuan per day.

每天人民币1513元。

B：Ok.Can I use my credit card for that?

好的。我可以用信用卡支付吗？

A：Sure. Thank you, Miss Cook, And here’s your key. The page will help you with your baggage and show you to your room.

当然可以。谢谢，库克小姐。这是您的房间钥匙。待应生会帮您搬运行李并送您到您的房间。

B: Thank you.

谢谢您。

A: You are welcome, Enjoy your stay in our hotel.

祝您在我们酒店住宿愉快。

礼宾部-引领客人到房间

A：Follow me, please…… Here we are. This is your room, sir. After you.

请跟我来……到了，这是您的房间，先生。您先请。

B：The room is so nice!

房间真不错。

A：I’m glad you like it. Shall I put your suitcases by here?

很高兴您喜欢这个房间。我把您的手提箱放在这里好吗？

B：Ok. Just put them there.

可以，就放在那里。

A：Here’s your room key. Is the number if your suitcases right?

这是您的房间钥匙。您的行李箱数量对了吗？

B：Let me see. Yes, that’s all.

我看看。对，就是这些。

A：There’s a brochure on your desk which explains our hotel service. If you need any help, just dial the Room Service.

您的书桌上有一本介绍饭店服务项目的小册子。如果您有什么需要，请拨打客房服务部。

B：Thanks, I will.

谢谢，我会的。

A：Enjoy your stay in our hotel. Bye!

祝您在我们酒店住宿愉快。再见

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