Sequence of service西餐服务流程
1.Greeting 问候
2.Escorting 引领
3.Pull chairs 拉椅入座
4.Unfold napkin打开口布
5.Present menu&drink list呈递酒水单和菜单
6.Service bread&butter服务面包和黄油
7.Take drink order 点饮料单
8.Serve drink 服务酒水
9.Take food order 点食品单
10.Change cutlery 换餐具
11.Serve food 服务食品
12.Maintaining table 巡台
13.Clear plates 收拾盘子
14.Crumbing table清理面包碎屑
15.Serve toothpick 服务牙签
16.Take s/p shaker撤胡椒盐瓶
17.Present dessert menu呈递甜品单
18.Take dessert order点甜品
19.Set cutlery摆放餐具
20.Serve dessert/coffee/tea服务甜品咖啡茶
21.Check of comments询问客人意见
22.Serve bill 呈递账单
23.Fare well guest 欢送客人
Know These Cooking Methods
懂得这些烹饪方法
1.Bake 烤 烘焙:to cook in the oven,with no fat 不放油,在密闭的烤箱里面烹饪 面包
2.Boil 煮沸:to cook in water at 100℃
3.Fry 油炸油煎:to cook in fat or oil 蒜香鱿鱼 广式菜心
4.Grill 扒:to cook under or over direct heat T骨牛排 菲力牛排
5.Poach水煮清蒸:to cook in water at a little less than 100℃ 水波蛋
6.Roast烤: to cook in the oven ,with fat 烤火鸡
7.Saute 嫩煎:to fry quickly in a little less than 100℃ 香煎黑椒牛仔骨
8.Steam 蒸:to cook in steam 小笼包
9.Stew炖:to cook in water or other liquid slowly for a long time 炖牛肉
10.Braise:to cook meat (and vegetables) slowly in a closed container剁椒鱼头 秘制茄子煲
11.Marinate :soak meat ,fish,poultry etc in a wine sauce before cooking 酱萝卜皮 卤水鹅掌 温州酱鸭舌
12.Stir—fried/wok-fried : to cook vegetables/meat etc in a wok witj a little oil 尖椒牛柳 上汤芦笋
13.Deep-fried :to cook foods submerged in hot oil 炸薯条
Greet问候语:
1.Good morning/afternoon/evening,sir/madam
Take order(beverage&food&recommend)
2.May I help you?/What can I do for you?Sir/madam.
3.Would you like something to drink first?
4.Would you like you whiskey on the rocks or straight up?
5.Would you like to have another drink?/Would you like one more?
6.Excuse me,sir/madam.May I take you order now?
7.Please take you time.I will return shortly,Sir/madam.
8.How would you like it to be down/cooked?
9.rare,medium rare,medium,medium well,well down
10.How would you like your eggs?omelet,scrambled,fried,boiled,poached
11.This wine goes very well with buffet/seafood/beef ?
12.I am afraid we don' have but we --have--
13.I am not sure. I will check with the kitchen immediately .
14.I am sorry there isn’t any left.would you please change another?
15.I am afraid it has sold out.
16.May/could repeat your order,please?Do you need anything else?
17. I am sorry,I don’t understand ,sir/madam.I will get my team leader/supervisor manager for you at once/right away.
18. Excuse me,sir/madam.this/here is your----please enjoy
19. Just a moment,please.I will serve you right away.
20.Your room includes only one breakfast,another one need to pay .
21.Our buffet will close after---minutes later,do you need anything else?
22.How about your dish,sir/madam?
23.If you have any question/request,please let me know.
24.Do you want to charge it to your room or pay in cash/credit card?
25.Here is your bill/check.The total is---
26.Please sign your room number and print name.Thank you!
27.May I take an imprint of your card please?
28.Here is your change and receipt ,please check it.
29.Thank you for your coming/We will look forward to your coming.
30.Have a nice trip!/pleasant journey . Have a nice day!
Soy sauce 酱油 Vinegar 醋 Mustard 芥末
Salt盐 Olive 橄榄 Honey 蜂蜜
Flour面粉 Sugar糖 Syrup糖浆
Mayonnaise 蛋黄酱 Balsamic Vinegar 橡木醋
Butter黄油 Vanilla 香草
Tabasco sauce 辣椒仔 Corn玉米
Porridge粥 Yogurt 酸奶
Cream奶油 Chicken鸡肉
Beef 牛肉Lamb羊肉 Pork猪肉
Duck鸭 Goose Liver Rabbi兔
Cucumber黄瓜 Mashed potato 土豆泥(来源:先之)
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